Terms of Service

1. Agreement to Terms

Welcome to Cleora. These Terms of Service ("Terms") constitute a legally binding agreement between you and Cleora ("we", "our", or "us") governing your access to and use of our family childcare coordination platform, including our website, mobile applications, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Description of Service

Cleora provides a platform that enables families to coordinate childcare with their trusted network of caregivers. The Service includes:

• Shared family calendars for scheduling childcare arrangements
• Child profiles containing important information for caregivers
• Invitation and management of trusted care circle members
• Communication and notification features
• Availability management for caregivers
• Check-in and confirmation features

Cleora is a coordination tool. We do not provide childcare services, employ caregivers, or guarantee the suitability, reliability, or conduct of any caregiver. All childcare arrangements are made directly between you and your chosen caregivers.

3. User Accounts

3.1 Account Creation

To use certain features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorised use of your account
• Accept responsibility for all activities that occur under your account

3.2 Account Security

You are responsible for safeguarding your account credentials and for any activities or actions under your account. We encourage you to use a strong, unique password and enable any additional security features we offer.

3.3 Account Termination

You may delete your account at any time through your account settings or by contacting us. We reserve the right to suspend or terminate your account if you violate these Terms or engage in conduct that we determine, in our sole discretion, is harmful to other users, us, or third parties.

4. Your Responsibilities

4.1 Parental Responsibility

You acknowledge and agree that:

• You retain full responsibility for your children's safety and wellbeing at all times
• Cleora is a coordination tool and does not replace your judgement regarding childcare decisions
• You are solely responsible for vetting and selecting caregivers for your children
• You are responsible for ensuring that all information you provide about your children is accurate and up-to-date
• You must promptly update any changes to allergies, medical conditions, medications, or emergency contacts

4.2 Care Circle Management

When inviting people to your care circle, you are responsible for:

• Only inviting people you know and trust with your children
• Ensuring invited members understand their responsibilities
• Regularly reviewing and managing circle membership
• Removing members who you no longer wish to have access to your family's information

4.3 Information Accuracy

The effectiveness of Cleora depends on accurate information. You agree to keep all information current, including schedules, child profiles, contact details, and availability. Inaccurate information may result in misunderstandings or safety concerns.

5. Acceptable Use

You agree to use the Service only for its intended purpose of family childcare coordination. You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Impersonate any person or entity or misrepresent your affiliation
• Share your account credentials with others or allow others to access your account
• Upload or share content that is harmful, offensive, defamatory, or infringes on others' rights
• Attempt to gain unauthorised access to the Service, other accounts, or our systems
• Use the Service to collect information about other users without their consent
• Interfere with or disrupt the Service or servers connected to the Service
• Use automated systems, bots, or scripts to access the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service for commercial purposes unrelated to family childcare coordination
• Circumvent any technological measures we use to protect the Service

6. User Content

6.1 Your Content

You retain ownership of all content you submit to the Service, including child profiles, photos, schedules, and messages ("User Content"). By submitting User Content, you grant us a limited, non-exclusive licence to use, store, and process that content solely to provide and improve the Service.

6.2 Content Responsibilities

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to share all User Content
• You have consent from any individuals depicted in photos or identified in content
• As a parent or guardian, you have authority to share information about your children
• Your User Content does not violate these Terms or any applicable law

6.3 Content Removal

We reserve the right, but have no obligation, to review, refuse, or remove any User Content that we believe violates these Terms or is otherwise objectionable. You can delete your User Content at any time through the Service.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its original content, features, functionality, design, and branding (excluding User Content), is and will remain the exclusive property of Cleora and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for personal, non-commercial family childcare coordination purposes, subject to these Terms.

7.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free licence to use such feedback for any purpose without compensation or attribution to you.

8. Third-Party Services

The Service may contain links to or integrations with third-party services, websites, or applications. We do not control and are not responsible for third-party services. Your use of third-party services is governed by their terms of service and privacy policies.

When you connect third-party services (such as calendar applications) to Cleora, you authorise us to access and use information from those services as necessary to provide our Service.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

• The Service will meet your specific requirements or expectations
• The Service will be uninterrupted, timely, secure, or error-free
• Information provided through the Service will be accurate, complete, or current
• Any errors in the Service will be corrected

IMPORTANT: Cleora is a coordination tool only. We do not:

• Provide childcare services or employ caregivers
• Conduct background checks on caregivers or users
• Verify the identity, qualifications, or suitability of any user or caregiver
• Guarantee the conduct, actions, or reliability of any user
• Supervise, direct, or control childcare arrangements
• Guarantee delivery of notifications or messages

You acknowledge that childcare decisions and arrangements are made at your sole discretion and risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CLEORA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorised access, use, or alteration of your content or transmissions
• Any childcare arrangements made using the Service
• The actions, omissions, or conduct of any caregiver or other user
• Failure of notifications or messages to be delivered or received

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED POUNDS (£100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cleora and its officers, directors, employees, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including privacy rights; (d) your User Content; (e) any childcare arrangements you make using the Service; or (f) any dispute between you and a caregiver or other user.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

12.2 Dispute Resolution

We encourage you to contact us first to resolve any disputes informally. If a dispute cannot be resolved informally, you agree that any legal action or proceeding shall be brought exclusively in the courts located in England and Wales, and you consent to the jurisdiction of such courts.

12.3 Time Limitation

Any claim or cause of action arising from or related to these Terms or the Service must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of these Terms
• Provide notice through the Service or via email
• Give you reasonable time to review the changes before they take effect

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Service and delete your account.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cleora regarding the Service and supersede all prior agreements and understandings.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

14.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and Cleora.

15. Contact Us

If you have any questions about these Terms, please contact us at: