Privacy Policy

1. Introduction

Cleora ("we", "our", or "us") is committed to protecting the privacy of you and your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family childcare coordination platform and related services (the "Service").

We understand that you are entrusting us with sensitive information about your family, including details about your children. We take this responsibility seriously and have designed our Service with privacy and security as foundational principles.

Please read this Privacy Policy carefully. By using Cleora, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you use Cleora, you may provide us with:

• Account Information: Name, email address, phone number, password, and profile photo.
• Household Information: Household name, address, and household member details.
• Child Profiles: Children's names, dates of birth, photographs, allergies, medical conditions, medications, dietary requirements, daily routines, preferences, and emergency contact information.
• Care Circle Members: Names, contact information, and relationship to your family for grandparents, relatives, friends, and other trusted caregivers you invite.
• Scheduling Information: Childcare schedules, appointments, availability, and event details.
• Communications: Messages, notes, and instructions shared within your care circle.

2.2 Information Collected Automatically

When you access our Service, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Information: Features used, actions taken, time and duration of use, and interaction patterns.
• Log Information: IP address, browser type, access times, pages viewed, and referring URLs.
• Location Information: General location based on IP address (we do not collect precise GPS location unless you explicitly enable it for specific features).

2.3 Information from Third Parties

If you choose to link your account with third-party services (such as calendar applications), we may receive information from those services in accordance with their privacy policies and your privacy settings.

3. How We Use Your Information

We use the information we collect to:

• Provide the Service: Enable childcare coordination, scheduling, and information sharing within your care circle.
• Facilitate Communication: Send notifications, reminders, confirmations, and updates related to childcare arrangements.
• Ensure Safety: Share critical information (allergies, medications, emergency contacts) with authorised caregivers when needed.
• Improve the Service: Analyse usage patterns to enhance features, fix bugs, and develop new functionality.
• Provide Support: Respond to your enquiries, troubleshoot issues, and provide customer service.
• Ensure Security: Detect, prevent, and address fraud, abuse, and security issues.
• Comply with Law: Meet legal obligations and respond to lawful requests from authorities.

We will never sell your personal information or your children's information to third parties. We do not use children's data for advertising or marketing purposes.

4. How We Share Your Information

4.1 Within Your Care Circle

The core function of Cleora is to share information with people you trust. When you add someone to your care circle, they will be able to view information you have chosen to share, which may include child profiles, schedules, and care instructions. You control who is in your circle and can remove members at any time.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and data storage providers
• Email and notification delivery services
• Analytics providers (using anonymised or aggregated data only)
• Customer support tools

These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or government enquiries. We may also disclose information to:

• Protect the safety of any person
• Protect our rights and property
• Investigate potential violations of our Terms of Service

4.4 Business Transfers

If Cleora is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

5. Children's Privacy

We take children's privacy extremely seriously. Cleora is designed for parents and guardians to manage childcare; it is not intended for use by children directly.

• Child profile information is provided by parents or legal guardians, not by children themselves.
• We do not knowingly collect personal information directly from children under 16.
• Child information is only shared with care circle members that parents have explicitly approved.
• We do not use children's information for marketing, advertising, or profiling purposes.
• Parents can access, modify, or delete their children's information at any time.

If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@cleora.app and we will delete it promptly.

6. Data Security

We implement robust security measures to protect your information, including:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest using industry-standard encryption.
• Access Controls: Strict access controls ensure only authorised personnel can access systems containing personal data.
• Infrastructure Security: Our services are hosted on secure, certified cloud infrastructure with regular security audits.
• Authentication: Secure authentication mechanisms protect your account from unauthorised access.
• Monitoring: Continuous monitoring for suspicious activity and potential security threats.
• Regular Audits: Periodic security assessments and penetration testing.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. Specifically:

• Active Accounts: Information is retained while your account remains active.
• Deleted Accounts: When you delete your account, we will delete or anonymise your information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
• Backup Systems: Residual copies in backup systems may take up to 90 days to be fully purged.
• Legal Obligations: Some information may be retained longer if required by law or to protect our legal interests.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to certain exceptions).
• Portability: Request your data in a structured, commonly used format.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Objection: Object to processing of your information for certain purposes.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise these rights, please contact us at privacy@cleora.app. We will respond to your request within 30 days.

You may also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your information remains protected, including standard contractual clauses approved by relevant authorities and other legally recognised transfer mechanisms.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our Service
• Improve our Service based on usage patterns

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly.
• Functional Cookies: Remember your preferences and enhance your experience.
• Analytics Cookies: Help us understand usage patterns (anonymised).

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you by email or through a prominent notice in our Service
• Where required by law, obtain your consent to material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: